I bought a GW Profile washer (model WJRE5500G1WW) 18 months ago when we moved to our new home. There are many features on it I never liked but it did an adequate job and we weren't in a position to buy a new one. Now it has been unuseable for two weeks, going on three. First it needed a new lid switch, now the control panel has to be replaced.

I have been on the phone with several GE reps (and It was extremely difficult to get to talk to a real live human being!) who give the same mantra, "It's out of warranty. It's your problem." One tech suggested it was not a problem with the machine but we...