My wife tried to use our Citi Shell MasterCard this AM. I've been a customer since the Summer of 2007. I've really enjoyed the 5% rebate, until this AM that is.

Apparently, paying your balance in full each month isn't good enough and we found out at the gas pump that they cancelled the card yesterday. No letter, no phone call.

We have excellent credit, pay our balances in full each month and WHAM they treat us like this.

I can't imagine how they would treat you if you fell behind.

I guess that's why Citi is struggling and Chase is doing well. So we'll change our buying habits and use BP instead...