About a year ago I decided it was time for our office to upgrade from our cheapie ribbon type fax machines to something of a higher caliber.  I purchased our first Brother Intellifax2820 from Office Depot and love it so much I bought another from Amazon.  The first from Office Depot because of a MIR that made it cheaper than Amazon, and the second from Amazon because it was the lowest total price I could find without MIR.  We use these machines on a regular basis and have never had a problem with them.  I highly recommend this machine.