Alamo really surprised us with  very strange business ethics! To sum up my experience:

Alamo personnel give customers false information (about reimbursement and about car details).

Alamo cannot handle special requests (we needed a special car and tried to solve this in advance).

Alamo rather takes short term money instead of building a long term relationship with a satisfied customer.

The whole story: We made a reservation from Germany and rented a car in Reno. As we planned a camping tour, we needed a stow & go car because we intended to sleep in the back. In order...