When I received my Tweezer as seen on TV,, I really did not pay attention as to how it should work properly.  My friend in Conn. felt the same way, but when I followed instructions, it did a good job for me.  I contacted my friend in Conn. and she was happy too.  we are both in our late 70's and the Tweezer does a better job than my tweezer.that I had to pluck with mirror in hand, and it only pulled one hair at a time too.   Also the hair regrowth was not fast.  When I used my regular tweezer, I had to use it EVERY DAY. not so with the tweezer.  I dropped it so many times, that  I broke...