I love this notebook. I have had no problems with it so far. I have not had to use the service yet ,but that is a good thing. I was told this product has excellent service.I bought this notebook mainly because of the good name dell has. I was not use to vista but it is very simular to xp. It is fast enough for me. I don't play games on it so i really don't have input on that. I do recommend this item.
