roziepalmDes Moines, IA

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    roziepalm's Reviews

    HP customer service

    HP customer service
    1 star rating
    The worst customer service I've ever had
    I believe in honesty

    MAY
    21
    2009
    My saga starts with it taking tech support almost an hour and a half to diagnose a malfunctioning network card (that my ISP diagnosed in under 10 minutes). It took over 3 weeks and dealing with very rude customer service reps to get my 'repaired' computer back. They reformatted the entire hard drive- with no warning- and claim this is standard for ANY REPAIR they do under warranty?! So if this lemon desktop screws up again, I have to back up all my data and go through the work of reinstalling everything, again. And yeah, I should have had the common sense to make a backup, but since not one... read full review »

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    i believe in honesty
    1 member whose contributions I like and trust.
    Jolie
    Chicago, IL

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