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rglickLake Forest, CA

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Member since: October 2008
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rglick's Reviews

Hawaiian Airlines

Hawaiian Air dumps on its best customers

love to travel

OCT

2008

I've only flown Hawaiian Air for over a decade. I have been a Pualani Platinum member for years. I feel that for the first time Hawaiian Air no longer values its best customers. Our miles have been essentially been devalued. We pay two to three times more for tickets and they have significantly raised the number of miles across the board. They used the excuse of higher fuel costs. I don't see the correlation to the mileage program. For example, I use to be able to upgrade to first class the day of the flight for 15,000 miles, now its 25,000 miles. This is a seat that wasn't sold. What's that got... read full review »