Tracfone offers very cheap service and non existent customer service.  When you eventually have a problem you will spend approximately 6 hours on the phone being told how sorry Tracfone is, entering codes and relaying codes and then being told you have no complaint that the phone is working.  I have had Tracfone for 2 years now and I'm switching ASAP, I paid for service, the phone was not updated and Tracfone continues to tell me the minutes were added, I've finally given up.