I started service with Sprint after Southwestern-Cingular- AT&T or whatever they call themselves now tried to rip me off. I have been a Sprint customer for about 8 years now and fortunately I don't have to contact them often (knocking on wood). I only seem to have a few problems when I change plans or upgrade my phone. Let's just say it is way harder for an existing customer to change phones that for a new customer to start new service. My only BIG gripe is the cost but for the capabilities I want for my phone all carriers will cost about the same or even more. I can't say I understand how Sprint...