We received the Sanso clip for Christmas. It worked fine for about 1 week. Then our computer stopped recognizing it. It says the item is malfuntioning. I contacted Sanso direct, and their technical support team said our computer did not have up to date drivers. I explained that the device has been working properly for a week, and all the tech did was repeat himself. The item does not charge, and I can't add music. This is the worst mp3 player I have ever tried to use.