I recently switched to Fios from Time Warner. Although the picture is good ... so was Time Warner ... no difference! HOWEVER, the DVR went out the first month and I had to call for service. After a VERY long wait ... I was on the phone with them for over one hour when they decided my DVR was indeed not working (which I told them within the first two minutes of our conversation).... so they said a tech would come between 8AM-Noon the following day  When he didn't show up I called and they had no record of him coming for a morning appointment ... but said he would be there btween noon and 4PM ...He...