I used to be a faithful Dell buyer, but as of this week Dell has lost another customer! I have a 1 year old Dell laptop, a lightbulb burned out in it. They wanted $400 to fix it (turns out it is a $20 part!), so I decided to get a new lighter laptop, the Inspiron 1545.

I have not had the laptop for 2 weeks when the problems started happening - it lost the network and could not locate it. It dropped programs that the computer came with. It had all kinds of error messages on all kinds of stuff.

Try to get someone in the US on the phone, I was routed to India or somewhere that had people who really...