i bought my Neptune's set in 06 first week they were here to check drum would not turn .....2 time i needed to have heat fixed  and now they replaced the drum 2 time in 10 months  last one last friday  and  now it has to be replaced again 4 days later ... i have 8 people in my house  work full time  i don't have time for all this back and forth to laundymat   not worth the trouble  i will never buy Maytag's ever agin  lat time they replaces my drum it took 4 months to get the part in  ... now they order a new one again  we will see