i bought my Neptune's set in 06 first week they were here to check drum would not turn .....2 time i needed to have heat fixed and now they replaced the drum 2 time in 10 months last one last friday and now it has to be replaced again 4 days later ... i have 8 people in my house work full time i don't have time for all this back and forth to laundymat not worth the trouble i will never buy Maytag's ever agin lat time they replaces my drum it took 4 months to get the part in ... now they order a new one again we will see