When we purchased our new faucet, about 8 years ago, we researched our choices. We wanted to buy a quality product that functioned perfectly for us. We didn't realize when we bought the Moen faucet that the company was as important as the product.  

After about 4 years we noticed a slight leak in the faucet. A 5 minute call to the company and 2 days later, we had an easy to change cartridge delivered free to our door.  Easy directions and customer service help if we needed it.  

This year, we had a leak again, and a simple call to the company provided the same remedy.  After we had a little...