This company does not believe in customer service. 

I received a charge that I don't think I should have & called the number on the bill.  The guy was in India & I couldn't even understand him.  He wouldn't let me talk to a supervisor and told me I had to dispute the charge in writing.  I sent a letter that day and they never responded.  I did receive a copy of the terms in an envelope, but no letter or explanation.

The next month I received a charge for not paying the disputed amount.  I wrote again and told them that I never received a response to the first letter, and again, no...