I thought the Moto KRZR was going to be a great phone, and for the first nine months I had it, it operated perfectly. I used to work for Verizon Wireless, so I had checked the background of the phone's operation and possible defects before I decided to upgrade to this relatively new phone. I loved the slimness of it, and the color options were fantastic and stylish. I even bought my sister one, because I hadn't heard of anything negative with this phone.

Recently, though, we have both noticed that the ringer doesn't always work, the text messages often won't go through, and recently, my phone rings...