i am currently on my third hewlett packard computer. these computers are virtually indestructible. each computer was an upgrade from the previous one, but all three are currently in use. i use one now, and my grandchildren have the other two. in over ten yeaqrs of hp-ville, i have had only one crash, and was easily able to fix it and believe me, i beat it up pretty well. as far as customer service goes, language is the worst of it. once i overcame that, i had no problems. my next computer, which will be a laptop will be an hp