My husband and I purchased an HP desktop computer from Best Buy a little over a year ago and will never buy another. When we purchased it, I had forgotten that my first computer was and HP, and it had many issues. I froze constantly and never really worked correctly. This computer had the same problems and then some from the very beginning. I would be in the middle of writing something important and the screen would suddenly turn into this zig-zag plaid pattern. At that point it was impossible to shut down the computer correctly or to save my work, so I'd have to just hold down the power button...