It's been 3 weeks, I have not received my order yet. I called Customer Support at least 3 times to follow up. All 3 reps are rude.. what's wrong with this company. All they can say is, it's been preparing it will be shipped any day now.. that was 2 weeks ago..

Now they told me that if I want to cancel my order, I need to write them a letter why I am cancelling??? 

It is just a terrible experience, I am not going to shop on this site again.