My mother ordered the plush spring horse for my autistic son back on December 9th and was told it would take a week to receive by shipping..

It's December 21st!!!!!!!!!!!! And still NO horse! They never even contacted my Mother to tell her there was any kind of delay or anything! She had to call them and they first said it was shipped and gave a tracking number, the tracking number said it didn't know where this horse was! The company then said the next day, they simply don't know what happened to the horse! Well, come on! UPS isn't going to lose a 40 pound box with a spring horse inside!...