I bought the Nespresso Romeo directly from Nespresso as a refurbished model. You cant' tell the unit is refurbished and it came in very nice packaging with the guides, etc.

It was very simple to hook up. I love this machine because I can make espresso and cappacino both VERY easily. It also has a built-in frother/steamer so you don't need to have a separate piece of equipment on the counter. I like that it offers 2 coffee sizes, a single and double shot. The only place you can get the Nespresso capsules is from Nespresso online and a very few boutiques. At first this was a little annoying, but...