I have been a Verizon customer since 2003.  I have no issues with calling their 1-800 Customer Service line.  No matter the question or problem with equipment/service, I have always received great response from the rep.  The only reason why I give Verizon a 3-star rating is because whenever I upgrade a phone, the in-store rep tells me I need to sign a new agreement.  On each occasion, something gets "dropped" from my original service plan.  The most recent case (in Feb 2008), they dropped my text plan in which I was charged for additional text messaging exceeding the… read full review »