I bought a very expensive Kenmore Elite side-by-side refrigerator-for $2,999.00.  Within months the part that brings the cold air from the freezer to the refrigerator had gone out.  It was replaced by Sears because the refrigerator was still under warranty, but they offered no apology or replacement of the food that had to be thrown away.  After my warranty was over I had at least one to two repairs a year-  one of which occurred on the 4th of July when I had a houseful of guests and a refrigerator filled with food that I had prepared for a party.  The repair person couldn't come for 12 days...