We got this Simmons about a year and five months ago and when we first got it we were in heaven, After one year my wife started getting back aches I soon followed with back aches. We went on a 21 day cruise and our back aches were gone.. when we returned to our bed the back aches came back ! This was in May.  I called Simmons and they told me I have to call the store I bought it from. and the store would set me up for a "Mattress Inspector" to come out to my house but only if there were no rips, stains, or tears in it.  I got paper work to fill out and it told me to cut all of the Simmions...