an moderate investor, an aggressive saver
I've been with Vanguard for about 20 years. Once I left the company where I started my VG 401k, I rolled it into a Roth IRA. Everytime I've called them on the phone, I've gotten knowledgable, helpful people who did exactly what they said and helped me with any questions. I use their website frequently and never have any problems.
I would reccommend this to anyone thinking of investing.