Progressive insurance, so far, has been perfect. When I was looking for new insurance, I tested several of the major auto insurance companies, and Progressive was clearly the cheapest. Also, the customer service is superior. When I was still in the information gathering process, I selected the online option to "have someone call you." I received a call within 30 seconds, and the representative on the phone was informative, patient, and courteous. There have been other times that I have had to contact customer service, and I have always been able to get ahold of a live person quickly,...review »