Royal Caribbean Visa Card entices you with their promises of free cruises, onboard credits, upgrades etc.but nowhere on their website does it tell how to go about collecting these rewards that you have earned. When I decided to book my cruise last month I called Royal Caribbean and asked if I could use some of my reward points. At first they told me that I could do this thru my travel agent then they said rules had changed and I couldn't do that anymore and they seemed uncertain just how these points could be redeemed.

We decided to just book our cruise with our travel agent and try to use part...