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jhorsagerSeattle, WA

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Member since: April 2008
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jhorsager's Reviews

Kodak Easy Share Gallery

if you value your work, don't use this lab

a travel photographer

APR

2008

I've used this lab 5 times. Twice they lost my negatives, and once they sent me negatives that weren't mine. I called x3 on my lost negatives, and each time they told me to 'give it more time'. Each rep gave me some arbitrary date in the future. When I called after the arbitrary day, they gave me another arbitrary day. Kafkaesque. Then they acted like I was the asshole because my frustration was mounting.

1. "10 days"
2. "10 business days"
3. "up to 21 days"

After 21 days: "we'll reimburse you ($5!)"

Oh and when I called about the negatives that weren't mine and asked where I should send them...they...

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