Recently we were pre-approved for an FHA loan and were working directly with Deanna L. Phillips. At the beginning we were thrilled to start this process, as we were first time home buyers. Not only did she lack the professional experience in day to day communication but she was not knowledgeable in the loans she was dealing with. Numerous phone calls and emails went unanswered for days, and it is our belief that her own incompetency caused us to lose our dream home.

For us this turned out to be one of the worse experiences we have ever had to deal with. We cancelled our loan with Bank of America...