I ordered Time Warner Cable phone, Internet, and television services four months ago.  Since then, I've had phone service outages at least once a month.  Twice these outages have lasted for an entire day (the day before Thanksgiving and Christmas Eve).  When I've called customer service, they've told me that a phone outage is an "uncommon problem" and they're working to resolve this "unexpected network difficulty."  They've told me this four times in four months.

The only phone in my home that has ever worked on their system, is the one plugged directly into the TWC modem.   On AT&T...