I paid for my glasses in late July of 2009.  It took 4 weeks to get them and when I did, the lens fell out.  Waited another 3 weeks (no attempt to expedite the repair from the lab).  Finally got them and there was an error with the script (no fault of JCPenny).  I have now waited an addition 5 weeks and have not yet recieved my glasses.

JCPenny Optical in Novi has very poor service and a turnaround time that is way too slow.  The folks staffing the store are helpfull by the service time at the lab will kill their business.

I DO NOT RECOMMNED USING JCPENNY FOR PURCHASING YOUR GLASSES.