I've always been a loyal Intelligentsia customer, but they have made entirely too many irritating changes in the past few months. The prices have gone up several times. They shrank the sizes. They eliminated the "frequent buyer" card (e.g. buy 12, get one free). Then, they eliminated drip coffee. Their new Clover coffee machines make a great cup, but I really don't have time to wait 10 minutes in line for a cup of coffee. Last time I ordered, my boyfriend got his latte in 2 minutes, while I waited over 10-15 for a simple cup of black coffee!!
Yes, the new coffee is good--but for those of us who...review »