Dirt Devil should be ashamed to put such a bad product on the market. The vacuum claims to be the "perfect pet for pet owners." Well, maybe if you have a hairless dog or cat. I saw the claim and thought I found the solution to our dog's hair problem. We bought it at Wal-Mart for $85 and it was broken after 3 cleanings. The hair from our Sheltie got caught up in the shoddy-built floor roller and burned it up. Big chunks of plastic kept spitting out of the roller since it was froze up. Since it is a new model, the local vacuum repair store didn't have a replacement roller and needed to order one...