HART West Financial is terrible. I can not even get a call back from anyone there.

After leaving probably 10 voice messages nov/dec, I finally spoke to Cindy there once about 3 weeks ago.. We went thru my applicaition, and never heard from her again although they DID ding my credit report for the inquiry.

My credit rating is freaking 810, the refi I'm requesting is < 50% of the value of my home even after this downturn, and I have enough cash in my accounts to payoff my current mortgage 5x over.  You'd think I'd could get a response to process and close.  NOTHING. 

I wonder if the office is...