I have been with State Farm for my car insurance for the last 6 years, and I have always been satisfied; my agent has consistently proven to be courteous, professional, and willing to help in any way possible with any and every question I might have regarding my coverage. The real test came, however, when I was in an accident about 2 years ago; I did not know the meaning of "quick response" until I called my agent to inform her about it.

My little Nissan Sentra was at a complete stop when its trunk was bashed in by a Ford Ranger doing 30 MPH. Upon hearing this, my agent immediately arranged for...