I usually rent from Hertz where I have Gold # 1 status, but found that a recent rental in West Palm Beach, FL, was half the price if I went to Alamo.

I needed a car which would take two large suitcases and two small ones, and the Alamo website advised me that an intermediate Pontiac would fit my bill so I reserved it.

When I arrived at the airport counter, I was given a very hard sell to upgrade to a SUV.  I was told that I wasn't guaranteed a Pontiac -- just a "similar" car and that what was available may not handle my luggage.

That was untrue.  I was given my choice of four cars (none of them...