I had the Time Warner phone service installed last year. Like other customers I had issues with retaining my old phone number, it took several calls over a month and resetting appointments several times to make it happen.

My main complaint is my phone goes to a off hook signal while it is hanging, unused on the wall, I have to check it several times a day and reset the modem. I have called customer service numerous times, they are neither knowledgeable or helpful.

Since appointments run several days to several weeks out it's impossible to get any real customer service. I have waited twice for...