cpacruiser's Profile

cpacruiserOrange, CA

Profile | Reviews | Friends & Fans

Member since: August 2007
Lifetime Points: 2,310
Discussion Posts: 0

Reviews: 1
Review reads: 1,633
Helpful votes: 2

Friends: 1
Fans: 2

cpacruiser's Reviews

Celebrity Cruises - Summit

Customer service is non-existent before boarding

love to travel, appreciative of good service, lover of cruises, frequent-cruiser, world-traveler

AUG

2007

We have been trying to salvage our Celebrity cruise as my husband had a medical emergency. Rathe then being helpful, they have been very difficult. They have continually lied to us, not honored pricing they quoted even after the reservation was changed, and charged excessive fees when they told us that if we transferred to another cruise we would not be charged fees. Our TA and ourselves have been trying for 2 weeks now to straighten this mess out, but it just keeps getting worse. Everytime we get a different story. We aren't getting any service, even though we are a frequent cruiser... read full review »