Wow! I would have thougt that in order to win over a new customer to US Airways some sense of "service" would be shown to make their trip more pleasant- but I guess I must be naive. This airline is like being in a "Goulag"- nobody smiles, there is in a couple of cases a feeling of open hostility, and I've never such a sense of being raped by a customer service staff as I had with US Airways.

It starts at check in, where you are charged for checking in one bag- heaven help you if you have more- it cost me an additional $40. Once at my destination I found out that my work required me to return...