I ordered flowers for my wife on her birthday in Aug. of 07. The flowers came on time and were apparently dead. Needless to say, I didn't get raving reviews. she wanted to know why I was mad at her. She and I, both read the care instructions and did exactly what was written. That day I called to complain and they were very apologetic. They asked me what date I wanted fresh flowers sent to replace the dead ones. I chose 3 different dates until they said that would be fine. My wife finally got her birthday flowers 2 1/2 weeks later. We were both very dissatisfied.