On behalf of Comcast I would like to apologize for our handling of your situation. I work for the Executive Offices of Comcast in Philadelphia, and if possible I would like to learn more about your experience. We are working to improve the experience for all our valued Customers. If you would like to learn more of these efforts, please visit the following URL:
www.comcast.com/customerservice
Thank you for being a Comcast Customer!
Frank Eliason
Comcast Executive Offices
frank_eliason@cable.comcast.com