I have had Liberty Mutual for both my car and home insurance for several years now. Truthfully I don't about them often because my payment comes out of my checking account automatically every month. They came to mind today because I recently had to call them for help with an issue. The woman I spoke to was so sweet, patient and helpful that I was reminded that although I have only had to "deal with" Liberty Mutual a couple of times over the last several years, I always have an incredibly pleasant experience with them.

Less than 6 months after moving into my home, the roof of the den basically all...