When i bought my new computer 2 yrs ago. i was very apprehensive about buying the total care package. — But i decided to buy one, and to this date have used it twice. — Once when the DVD player stopped working they cam and put a new one in did not cost me anything. — the second time i was sitting by the pool in the back yard and one of my grandkids had a accident. lets say there was nothing salvageable about it. — and dell  service rep.  called the repair house. I sent it to them, and with in a week had it back — and it looked like a new on did not… read full review »