I would start this review with the observations that either you love cruising or you don't.  I now know I don't love cruising, but despite this, I would expect any cruise line I traveled on to treat me with respect, to apologize when service is not up-to-par and to (at least) try to retain me as a customer no matter what my feelings on cruising are.

It seems clear Celebrity does not agree.

Our story: After hearing about the great experiences our "cruising friends" related, we anticipated that our first "cruise experience" would be (basically) good. However, from the start a number of elements,...