I have never had a problem with Dell when it comes to purchasing a computer online.  However, when purchasing non-Dell branded items, it's been a terrible experience.  They never have it in stock and often I never receive what I ordered.  For example, in mid-November I ordered a two Wii controller as a Christmas gift for my son.  Never heard anything from Dell until January 7th.  I was informed that I must send email consent to receive the backordered product.  Well I consented immediately only to find out on January 24th that they cancelled my order. 

Dell's technical support is substandard...