Hello, my name is Jon. I noticed your complaint about ServiceMagic. I have had an experience that sounds remarkably similar to yours, as have others. I am putting together a class action against the company, for deceptive advertising - related to both the "rigorous 10-point background check" and the $500 service guarantee. If you are interested in joining a possible class action, please email me at SMclassaction@hotmail.com. I don't need to know your personal details, only that you're interested, and would be willing to be contacted via email in the future. If you aren't interested, that's fine. I just want to make sure others won't be sucked in by their promises. Thanks!