I have been very happy with Time-Warner Cable for many years. I have been a loud and vocal advocate for their service. Now I find myself on the outs with them. I feel like they have become very real enemies of mine. We moved to a new apartment in July. On the 31st of that month the TW tech came out to transfer our service.

 While attempting to install the cable modem he realized the outlet in our livingroom was dead. So he connected it in a back bedroom to check his equipment. He then told me he would go the office of the apts. where we live and work out an arrangement to get that ourlet fixed....