this was the most horrible experience ever, never had one yet like this with online purchase. forgot about fellow employee problem last year or would have never tried. flowers shipped from florida took 3 days. missed delivery date. were never able to connect via telephone (45 min wait once, over an hour next morning) or email. never emailed response to inquiry or to complaint email which was separate. had the nerve to email me about next day delivery possible when the flowers i had ordered 2 days before hadn't arrived. were they crazy and i had paid $14.00 plus for s&H. will only use local florist...read full review »