I decided to utilize bill pay and was disappointed in the fact that 2 mortgage payments were deduted from my account instead of one.  After speaking with several supervisors in the bill pay department who blatantly called me a liar, I realized that the customers words didn't mean anything.  They refused to refund the in-sufficient fee charges, eventhough I had my receipt as proof that I only authorized one mortgage payment.  So I decided to close my account.  I then spoke to several customers who stated that they had similar incidents and also closed their accounts.  They find ways to take...